How to use the Run Ticket app

Run Ticket lives at run-ticket.unfactoryfoods.com. You'll get a login (email + a temporary password) when you're added as a maker — sign in, and you land on your home screen. Everything below is what you'll do from there.

Getting set up

The first thing to do is finish onboarding, from the Get set up tile. You submit each item yourself; your network admin reviews everything and gives the final approval that switches your account on.

You'll submit:

• Signed partner agreement — the maker agreement (there may be a PDF to open and read first).
• State cottage-food permit — your jurisdiction, permit number, and expiry date.
• Home / kitchen photos — a link to photos of the kitchen you produce in.
• Supplies & equipment — confirming you have the oven, mixer, scale, thermometer, and packaging.
• Background screening — a short screening interview with our team (add your availability and we’ll set it up).
• Food-handler cert + test batch — your card and a passing certification run.

Each item shows a status: To do → Submitted → Approved. Once you've submitted everything, the admin approves you and you can start accepting orders.

Accepting an order

New orders show up under the Orders tile with a 48-hour clock. Open one and you'll see the business, the flavors and bag counts, your payout, and an estimated cook time.

• Accept to take it — this starts your run clock.
• Decline and it reassigns to the next-closest maker.

If nothing is accepted, the "Run a ticket" tile stays faded — it lights up once you have a batch going.

Running a batch

Tap Run a ticket (or Resume your run) to open the run screen. It walks you through the recipe one step at a time, pinned to the published version so every batch is consistent. You can run more than one batch at once — tabs at the top let you cook one while another cools.

Depending on the step, you'll:

• Sign off a simple confirmation.
• Log a measurement — type it, or tap 📷 Scan to photograph the thermometer and have it read the temperature for you.
• Run a timer — start the countdown for a rest/hold; it buzzes when time's up.
• Take a photo — e.g. the cooling trays, or the sealed bags at "Pack & seal," so there's proof nothing sat out too long.
• Enter a value — any custom field the recipe asks for.

Completed steps stay expanded so you can always see what you recorded. When the last step is done, you get a "Run complete!" celebration with your batch stats.

Delivering

Finished batches go out for delivery. Head to the Deliveries tile to see your drops. If you deliver several at once, Run Ticket can route them in an efficient loop for you.

At the door, tap Deliver & add photo and take a proof-of-delivery photo. That photo is required — it's how the order is marked delivered, and it's what releases your payout.

Getting paid

Open Payouts once to connect your bank through Stripe — your bank details go straight to Stripe; Run Ticket never sees or stores them. After that, your payout is sent automatically when you submit the delivery photo. You'll see it land on your Orders card ("💵 paid out $X") and in your payout history.

Messages and agreements

If your admin sends you a message, it pops up when you open the app:

• Announcements — read and tap Got it.
• Legal notices — you'll type your full name to sign; if a PDF is attached, you open and read it first, then the Sign & agree button unlocks. Your signature, the date/time, and your IP are recorded.

Everything you've received is in the Messages tile, showing what you've signed and when.

Your profile and score

The Your profile tile is your public maker page — name, bio, and photo (a new photo goes to your admin to approve before it's published). Your score starts at 100% and reflects your quality over time; the ring on your home screen shows the same number.